Privacy policy
Last updated: 2 November 2026
At TECNICAS DIGITALES GLOBALES S.L., we are committed to protecting the privacy of individuals who visit our website and contact us.
This Privacy Policy explains how we collect, use and protect the personal data provided by users through https://civaxis.io, as well as the rights they have in relation to such data.
1. DATA CONTROLLER
The controller responsible for processing the personal data collected through this website is:
Company name: TECNICAS DIGITALES GLOBALES S.L. Tax Identification Number (NIF): B-72975485 Registered address: CALLE GREMI FUSTERS, 33, 2 – OFFICE 19, 07009, PALMA DE MALLORCA (ILLES BALEARS), SPAIN. Email: info@civaxis.io Telephone: +34 971 76 11 50
Hereinafter, the company may be referred to as "CIVAXIS" or "the Data Controller".
2. WHAT PERSONAL DATA DO WE COLLECT?
CIVAXIS may collect and process the following categories of personal data, depending on the user's relationship with the company and the channels they use:
Identification and contact details: first name, surname, email address, telephone number and, where applicable, the organisation or entity to which the user belongs.
Professional information: job title, position, organisation or company, and any other professional information voluntarily provided by the user.
Communication data: information included by the user in contact forms, information requests or communications sent by email.
Technical and browsing data: IP address, online identifiers, browser information, device details and browsing activity, where applicable and in accordance with the user's cookie settings and preferences.
CIVAXIS will only request data that is adequate, relevant and necessary for the purposes described in this policy.
3. FOR WHAT PURPOSES DO WE PROCESS PERSONAL DATA?
Personal data may be processed for the following purposes:
Handling enquiries and information requests
To manage enquiries, requests or questions submitted by users through contact forms, email or any other communication channel available on the website.
Managing commercial and professional relationships
To communicate with companies, public administrations, organisations and professionals interested in the products, services or technological solutions offered by CIVAXIS, and to handle requests for demonstrations, meetings or commercial proposals.
Managing contractual and pre-contractual relationships
Where applicable, to use the information necessary to prepare quotations, manage negotiations, formalise agreements and maintain commercial or contractual relationships with clients and partners.
Sending commercial communications
To send information about CIVAXIS products, services, news or activities when the user has given their consent or another lawful basis permits such communications under applicable legislation.
Users may object to receiving commercial communications at any time.
Ensuring website operation and security
To process certain technical data in order to maintain security, prevent fraudulent use, detect incidents and ensure the proper functioning of the website.
Analysing and improving the website
To obtain statistical information about website usage and improve its content and features, provided that the relevant processing has an appropriate legal basis and, where required, the user's consent.
4. WHAT IS THE LEGAL BASIS FOR PROCESSING?
Personal data will be processed on one of the following legal bases, depending on the relevant purpose:
Consent of the data subject: for certain voluntary processing activities, such as sending commercial communications where consent is required, or using non-essential cookies.
Pre-contractual measures: where processing is necessary to respond to a user's request, prepare a proposal or take steps prior to entering into a contractual relationship.
Performance of a contract: where data is necessary to manage and maintain a contractual relationship with the data subject or the organisation they represent, as legally applicable.
Legitimate interests: to manage certain professional communications, ensure website security, prevent misuse and protect the company's legitimate rights and interests, provided that such interests are not overridden by the rights and freedoms of the data subject.
Compliance with legal obligations: where processing is necessary to comply with obligations established by applicable legislation.
5. HOW LONG DO WE RETAIN PERSONAL DATA?
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required by applicable legislation or for as long as legal liabilities arising from the processing may exist.
In particular:
- Enquiries and information requests: for as long as necessary to handle the request and carry out any relevant follow-up.
- Commercial and contractual relationships: for the duration of the relationship and thereafter for the applicable statutory retention and limitation periods.
- Commercial communications: until the user withdraws their consent or requests to stop receiving them, without prejudice to retaining the minimum data necessary to record and honour such request.
- Browsing data: for the periods established for each cookie or technology used, in accordance with the user's settings and applicable legislation.
Once the relevant retention periods have expired, the data will be deleted or, where appropriate, restricted in accordance with applicable law.
6. WHO DO WE SHARE PERSONAL DATA WITH?
As a general rule, CIVAXIS does not sell or disclose personal data to third parties for commercial purposes.
Data may be disclosed where there is a legal obligation to do so or where such disclosure is necessary to perform a contractual relationship or fulfil a request from the data subject.
Furthermore, certain providers that deliver services to CIVAXIS — for example, website hosting, technical maintenance, email, security or communication management services — may access personal data in their capacity as data processors, following the company's instructions and subject to the safeguards required by data protection legislation.
These providers will be subject to the relevant contractual obligations regarding confidentiality, security and data protection.
[REVIEW AND INCLUDE, WHERE APPLICABLE, THE PROVIDERS AND RECIPIENTS THAT HAVE ACCESS TO PERSONAL DATA.]
7. ARE PERSONAL DATA TRANSFERRED INTERNATIONALLY?
CIVAXIS will endeavour to ensure that personal data is processed within the European Economic Area.
However, certain technology providers may deliver services from countries outside this area or allow access to data from such territories.
Where international transfers of personal data take place, they will be carried out in accordance with the requirements established by the General Data Protection Regulation, through an adequacy decision or appropriate safeguards, as applicable.
[VERIFY THE PROVIDERS USED AND COMPLETE THIS SECTION WITH DETAILS OF ANY INTERNATIONAL DATA TRANSFERS THAT MAY TAKE PLACE.]
8. WHAT ARE YOUR RIGHTS?
Under the terms established by applicable legislation, users may exercise the following rights in relation to their personal data:
Right of access: to know whether CIVAXIS is processing their personal data and obtain information about such processing.
Right to rectification: to request the correction of inaccurate or incomplete personal data.
Right to erasure: to request the deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
Right to object: to object to the processing of their personal data in certain circumstances.
Right to restriction of processing: to request that the processing of their data be restricted in the cases provided for by law.
Right to data portability: to receive the personal data they have provided in a structured, commonly used and machine-readable format, and to transmit it to another controller where the legal requirements are met.
Right to withdraw consent: to withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
To exercise these rights, users may send a request to:
Email: info@civaxis.io Postal address: CALLE GREMI FUSTERS, 33, 2 – OFFICE 19, 07009, PALMA DE MALLORCA (ILLES BALEARS), SPAIN.
The request should specify the right the user wishes to exercise and provide the information necessary to verify the applicant's identity where required.
The exercise of these rights is free of charge, unless requests are manifestly unfounded or excessive, in which case the provisions of applicable legislation may apply.
9. RIGHT TO LODGE A COMPLAINT
If users believe that the processing of their personal data does not comply with applicable legislation, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD), the competent supervisory authority in Spain.
Further information is available on its website:
https://www.aepd.es
Nevertheless, we recommend that users contact CIVAXIS before lodging a complaint so that any concerns relating to the processing of their personal data can be addressed.
10. DATA SECURITY
CIVAXIS adopts appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing, taking into account the nature of the data, the associated risks and the state of the art.
However, users should be aware that no system for transmitting or storing information over the Internet can guarantee absolute security.
11. PERSONAL DATA OF MINORS
This website is not specifically intended for minors. CIVAXIS does not knowingly request personal data from minors without meeting the requirements established by applicable legislation.
If it is discovered that personal data relating to a minor has been collected improperly, the necessary steps will be taken to delete it where appropriate.
12. LINKS TO THIRD-PARTY WEBSITES
The website may contain links to third-party websites. CIVAXIS is not responsible for the privacy policies, practices or content of such external websites.
Users are advised to consult the privacy policies of each website they visit.
13. CHANGES TO THE PRIVACY POLICY
CIVAXIS reserves the right to amend this Privacy Policy to reflect legislative changes, guidance issued by supervisory authorities or modifications to the data processing activities carried out through the website.
Any amendments will be published on this page, together with the date of the latest update.
14. CONTACT
For any questions relating to this Privacy Policy or the processing of personal data, users may contact:
TECNICAS DIGITALES GLOBALES S.L. Email: info@civaxis.io Telephone: +34 971 76 11 50